Privacy Policy
Last Updated: June 1, 2025
1. Introduction
Welcome to GamerGet.Net ("we," "us," "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, mobile applications (if any), and services (collectively, the "Service"). It also tells you about your privacy rights and how the law protects you.
This Service is intended for users aged 18 and over. We do not knowingly collect data relating to children.
This Privacy Policy should be read in conjunction with our Terms and Conditions.
2. Data Controller Contact Details
GamerGet.Net is the controller and responsible for your personal data. Our contact details are:
- Name of legal entity: P. Green (Operator of GamerGet.Net)
- Email address: support@gamerget.net
3. What Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes username, first name and last name.
- Contact Data: Includes email address, and (if provided) phone number.
- Profile Data: Includes your gaming preferences (e.g., favorite games, platforms, play styles), photos, videos, bio, interests, and any other information you add to your profile.
- Location Data: Includes your general location (e.g., city/town based on IP address or manual input) and, with your consent, more precise location data (e.g., GPS data from your mobile device) to facilitate daily matching with nearby gamers.
- Communication Data: Includes communications between you and us (e.g., support requests) and communications between you and other users through the Service (e.g., chat messages). We may monitor or record communications between users for safety and security purposes and to enforce our Terms and Conditions.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Service.
- Usage Data: Includes information about how you use our Service, such as features used, searches, clicks, and pages visited.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) unless you voluntarily provide it within your profile or communications, in which case we will treat it with the sensitivity it requires.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity, Contact, Profile, Location (manually entered), and Communication Data by filling in forms, creating a profile, corresponding with us by post, phone, email or otherwise, or interacting with other users. This includes personal data you provide when you:
- Create an account on our Service.
- Set up your user profile.
- Request marketing to be sent to you.
- Communicate with other users.
- Report an issue or a user.
- Give us feedback or contact us.
- Automated technologies or interactions: As you interact with our Service, we will automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie section below for further details.
- Third parties or publicly available sources: We may receive Technical Data from analytics providers such as Google; advertising networks; and search information providers.
- Location Data: When you use our application through a web browser or access the Service from a mobile device, we may request access to your device's location data. If you grant permission, we will collect precise location data to provide location-based matching. You can disable location services on your device at any time.
5. Lawful Basis for Processing Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances and based on these lawful bases:
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new user | Identity, Contact | Performance of a contract with you |
| To create and manage your profile | Identity, Contact, Profile, Location (general) | Performance of a contract with you |
| To provide daily location-based matching | Identity, Profile, Location (precise GPS data with consent) | Consent (for precise location data). Performance of a contract with you (for general matching functionality). |
| To facilitate communication between matched users | Identity, Profile, Communication Data | Performance of a contract with you |
| To manage our relationship with you (notifications, support, feedback) | Identity, Contact, Profile, Communication, Marketing & Communications | Performance of a contract with you. Legitimate interests (to keep our records updated and to study how customers use our products/services). |
| To administer and protect our business and this Service (troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, safety and security) | Identity, Contact, Technical, Usage, Communication (for safety monitoring) | Legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise). Performance of a contract. Legal obligation. |
| To use data analytics to improve our Service, marketing, customer relationships and experiences | Technical, Usage | Legitimate interests (to define types of customers for our products and services, to keep our Service updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity, Contact, Profile, Technical, Usage, Marketing & Communications | Legitimate interests (to develop our products/services and grow our business). Consent (for certain types of marketing). |
| To comply with a legal obligation | All relevant data categories | Legal obligation |
- Consent for Location Data: You will be prompted for consent before we can access your precise location data (e.g., GPS) for the purpose of daily matching. You can withdraw this consent at any time by adjusting your device settings or our app settings. Withdrawing consent will mean we cannot provide you with proximity-based matches.
- Legitimate Interest: Means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Performance of Contract: Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Comply with a legal obligation: Means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
We will generally not rely on consent as a legal basis for processing your personal data, other than in relation to sending third-party direct marketing communications to you via email or text message, or for processing precise location data. You have the right to withdraw consent to marketing at any time by contacting us.
6. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide and manage the Service: Including creating your account, enabling you to create a profile, facilitating searches and matching with other users based on location and gaming preferences.
- To personalize your experience: Tailoring content and match suggestions.
- To facilitate communication: Enabling you to communicate with other users you are matched with.
- For safety and security: To monitor interactions, investigate suspicious activity, enforce our Terms and Conditions, and protect our users.
- To communicate with you: Sending service-related messages, updates, security alerts, and support messages.
- For service improvement and analytics: To understand how our users use the Service and to improve its functionality.
- For marketing (with your consent where required): To inform you about new features, promotions, or other services we think you might find interesting.
- To comply with legal obligations.
7. Sharing Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in the table "Lawful Basis for Processing" above.
- With Other Users:
- When you use our matching service, certain information from your profile (e.g., your username, gaming interests, approximate location or distance from other users, and photos you upload) will be visible to potential matches.
- Once you are matched with another user, you may be able to share additional information through in-app chat features. Be mindful of the information you share.
- With Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., cloud hosting providers, analytics providers, customer support tool providers). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- For Legal Reasons: We may disclose your information if we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With your consent: We may disclose your personal information for any other purpose with your consent.
We do not sell your personal data to third parties.
8. International Data Transfers
Some of our external third parties may be based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
9. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include, for example, encryption, access controls, and secure server environments. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
10. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Specific retention periods:
- Account and Profile Data: We retain your profile data for as long as your account is active. If you delete your account, your profile data will be deleted or anonymized in accordance with our data deletion processes, typically within 7 days, unless required to be kept for legal or safety reasons.
- Precise Location Data for Matching: Precise location data (e.g., GPS) used for daily matching will be retained for a very short period, typically only for the duration necessary to suggest and facilitate the current day's match, unless specifically required for a safety investigation or legal purposes.
- Communication Data: Messages between users may be retained for a longer period, particularly if linked to a safety report or investigation, but will otherwise be deleted or anonymized in line with account deletion or after a set period of inactivity (1 year).
- Usage and Technical Data: This data may be retained in an aggregated and anonymized form for analytical purposes indefinitely. Personally identifiable technical data will be retained for a shorter period (1 year) for security and troubleshooting purposes.
- Data related to Safety Incidents: If your data is involved in a safety incident report, we may retain it for as long as necessary to investigate and resolve the incident, and for legal or preventative purposes, which may be several years.
11. Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances (e.g., for direct marketing).
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
- Your right to withdraw consent – Where we rely on consent to process your personal data (e.g., for precise location data or certain marketing), you have the right to withdraw that consent at any time.
12. Exercising Your Rights
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at support@gamerget.net if you wish to make a request. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
13. Cookies and Similar Technologies
Our Service may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
14. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
16. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: legal@gamerget.net
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk